Our commitment to you

We know how important it is to make changes to policies and reply to queries promptly and efficiently. That's why we set ourselves service standards, so that you and your clients know what to expect and how long it will take us to respond.

The service standards listed below are the maximum number of days it should take us to deal with your request but we cannot always guarantee to meet them. We always try to respond as quickly as possible and prioritise any urgent requests during busy periods.

Please click on the options below for more information:

CMI Global Investor / CMI Portfolio / CMI Corporate Investor All other products

Please see our legal and privacy statements.
Issued by: CMI Insurance Company Limited Clerical Medical House, Victoria Road, Douglas, Isle of Man IM99 1LT, British Isles, Registered in the Isle of Man, Registered No. 33520. CMI Fund Managers (IOM) Limited Clerical Medical House, Victoria Road, Douglas, Isle of Man IM99 1LT, British Isles, Registered in the Isle of Man, Registered No. 40572. Telephone: +44 (0)1624 638888. Fax: +44 (0)1624 625900. CMI Fund Managers (IOM) Limited is licensed by the Financial Supervision Commission of the Isle of Man. Approved by Clerical Medical Financial Services Limited, 33 Old Broad Street, London EC2N 1HZ, United Kingdom. Registered No. 2114901. Clerical Medical Financial Services Limited is authorised and regulated by the Financial Services Authority for the protection of investors, whose rules and regulations are made under the Financial Services and Markets Act 2000 and apply only to investment business. ©Copyright CMI Insurance Company Limited 2012.